Terms & Conditions
DiamondAir International Limited complies with the ‘Data Protection Act 1998’ (UK).

Terms & Conditions of Booking

  • All rates quoted above are the ‘START FROM’ rates – there may be additional charges which will be advised during the booking process. Rates are subject to change without notice. However we would endeavour to keep you up to date of any price increase.
  • After first 3 hours of service, an additional hourly fee applies.

 PLATFORM CONCIERGE PREMIUM SERVICE

  • Once PLATFORM CONCIERGE PREMIUM SERVICE is booked and confirmed, full charges are applicable for any cancellation or amendments.

PLATFORM CONCIERGE LANDSIDE SERVICE

  • Any cancellation for PLATFORM CONCIERGE LANDSIDE SERVICE within 48hrs will result in full charge unless otherwise stated. Amendments charge of £30.00 is applicable (or equivalent in applicable currency) for late bookings made or changed within 48 hours of the train departure/arrival time.
  • Services provided during a Public holiday can be subject to a 50% surcharge or admin fee.
  • All rates are inclusive of foreign taxes, administration costs, gratuity & tips but excluding UK VAT @ 20%

    which is applicable to all services provided in the UK.

  • Credit card charges are subject to a 3.5% fee.
  • Due to the nature of our operation, trains may be subject to last minute track changes. If you are unable

    to see your Platform Concierge representative, please call our emergency contact number on +44 (0)7767 368600 or +44 (0)208 897 9183 / USA: 877-854-5472. We are not obliged to provide direct contact information of our representatives.

  • A contact number for the passenger travelling, their driver, or another representative travelling with the passengers booked must be provided ahead of the service execution in good time. DiamondAir cannot take responsibility for services which cannot be fulfilled due to the client party not being able to be contacted by the DiamondAir International Ltd representative.

Liability

Our total liability for any loss shall not be more than the total sum we charge you for the booking. We will not be held liable or responsible for any direct or indirect loss or damages to Your business or that of any third party nor for any loss of profits, opportunity or data.

To the maximum extent permitted by law, we accept no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of DiamondAir International Ltd and/or in connection with these terms & conditions.

Nothing in these terms shall exclude or limit our liability for fraud or death or personal injury caused by                our negligence or any other matter which it would be illegal for us to (or attempt to) exclude or limit.

We accept no liability for the consequences of any delay or for any loss, cost or expense incurred by you as a result of the actions of any third party including without limitation the Customs or Immigration Authorities at any airport. You accept that you alone are responsible for compliance with all governmental regulations upon entry into and exit from all Airports and for ensuring that all required documents are in order and that any conditions to which such documents are subject are complied with.

You agree to indemnify us in respect of all claims, damages, losses, costs and expenses (including legal expenses) which are awarded against or incurred by us as a direct result of your acts or omissions or the acts or omissions of any person covered by your booking in the course of using the DiamondAir International Ltd.

DiamondAir International Ltd employees and/or representatives are not permitted to hold infants or accept any responsibility for infants and children, including handling pushchairs and prams.

DiamondAir International Ltd employees and/or representatives are not trained or insured to handle any baggage (hand luggage or checked in) please request a baggage porter at the time of booking if this is required.

Products & Services Provided by Third Parties
If we arrange for another company to provide you with products or services (for example, porter or chauffeur cars) and issue you with confirmation relating to any such products and services, we are acting only as your agent in making those arrangements. We do not guarantee that products and services provided by third parties will always conform to their exact description.

We will have no liability to you regarding any products and services we arrange for you which are to provided by another company unless caused solely by our negligence.

Terms & Conditions for use and legal restrictions of this Web-site
All computerised equipment entering this Web-site. User must have adequate ‘AntiVirus’ protection installed on each piece of their individual apparatus used and must also be protected by ‘Security’ & ‘Firewalls’. NO responsibility will be accepted by DiamondAir International Limited for any Suspected Breach or Virus that may occur on end users equipment.

DiamondAir International Limited authorises you to view and download the materials at this website (“Site”) only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials.

You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorised use of any materials may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.

THE MATERIALS (INCLUDING ALL SOFTWARE) AND SERVICES AT THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.

DiamondAir International Limited obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this web-site should be construed to alter such agreements.

DiamondAir International Limited further does not warrant the accuracy and completeness of the materials, software or services at this Site. DiamondAir International Limited may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice.The materials and services at this Site may be out of date, and DiamondAir International Limited makes no commitment to update the materials and services at this Site.

IN NO EVENT WILL DIAMONDAIR INTERNATIONAL LIMITED, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT HP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DiamondAir International Limited administers this Site from its offices Heathrow Airport. UK. DiamondAir International Limited makes no representation that materials or services at this Site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation United Kingdom and U.S. export laws and regulations. If you choose to access this Site from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms will be governed by and construed in accordance with the laws of England and by using this Site you submit to the exclusive jurisdiction of the English courts.

DiamondAir International Limited may revise these Terms at any time by updating this posting. You

should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

ATTENTION: PLEASE READ THESE TERMS COMPREHENSIVELY BEFORE USING THIS WEBSITE. BY USING THIS SITE YOU ARE AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS.

Privacy Policy
This privacy policy sets out how “DiamondAir” uses and protects any information that you give “DiamondAir”. “DiamondAir” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. “DiamondAir” may change this policy from time to time. You should check with us from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:
1. Title, Name
2. Travel details
3. Contact information including email address
4. Demographic information such as postcode, preferences and interests 5. Other information relevant to customer surveys and/or offers

Information about your use of our website (the “Site”). Some of this information may also be automatically collected, such as your Internet Protocol (IP) address, unique device identifier, browser type, browser language and access times. We may also automatically collect your location information (if you have consented to this on your device)

How we gather the information
We may collect personal data when you deal with us or interact with us, which could be via any one of the following methods:
1. When you interact with us directly (e.g. by telephone, in writing or by emailing us
2. When you use our Site
3. When you interact with us via third parties (e.g. via client and services partners and social media platforms)

What we do with the information we gather
In all circumstances the personal data we hold about you will be adequate, relevant and not excessive. If you make a booking with us, “DiamondAir Limited” will record your personal details. We will only use your personal data in line with your legal rights under the Data Protection Act 1998. Your data will be used principally to meet your requirements.

Details of your legal rights can be found on the Information Commissioner’s website www.ico.org.uk

We require this information to understand your needs and provide you with an excellent service, and in particular for the following reasons:
1. Accounting,
2. Billing and internal or external auditing,

3. Credit or other payment card verification and screening, 4. Immigration and Customs control,
5. Safety, security, health, administrative and legal purposes, 6. Statistical and marketing analysis,

7. Improvements to our products and services, 8. Operation of awards schemes,
9. Systems testing,
10. Maintenance and development,

11. Customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
12. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

For these purposes we may disclose your data to our partners or other partner companies involved in meeting your requirements. These may include; our Service Partners, government and enforcement agencies, credit and charge card companies. This may involve sending your data between different countries, including countries outside the European Economic Area.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

PLATFORM CONCIERGE is brought to you by DiamondAir International.